Contact us
Contact us

Electrify your journey.

Relax while we take care of your charging.
Our network of fast, rapid and ultra-rapid chargers are located at well placed locations for your convienence.

text to be added.

No matter how often you charge, your loyalty earns you extra miles. Get in touch for more information.

Why use our charging points

simple

User-friendly

No memberships. No subscriptions. Just simple, hassle-free charging—plug in and power up with ease.

reliable

Reliability

Powered by the latest technology for efficient and safe charging, our chargers guarantee dependable performance every time.
pound

Affordability

Enjoy the most competitive charging rates across our entire network.

Customer support

Customer satisfaction is our top priority. Whether you have a question, need technical assistance, or simply want guidance, our dedicated support team is available 24/7 to ensure you’re never left without help. From troubleshooting to expert advice, we’re commited to delivering reliable and stress-free charging every step of the way.

Need assistance? Contact us

How to use our charging equipment

Pull up

Locate your nearest available charging point instantly with our easy-to-use interactive map.

Plug in

For rapid and ultra-rapid charging, use the cable provided. For fast charging, connect your own cable.

Tap card

Tap your debit or credit card onto the contactless reader to start the charge.

Finish

When you’re ready to continue your journey, simply tap your card again to stop charging and unlock the cable.

Pricing

fast charger icon

Fast

AC tariff
£0.55 per kWh
7-22 kW

rapid charge icon

Rapid & ultra rapid

DC tariff
£0.69 per kWh
50-300kW

Earn as you charge

We value loyalty and believe our customers should be rewarded. That’s why, for every 300kW purchased, we’ll gift you 50kW of complimentary charge—our way of saying thank you for choosing us.

No matter how often you charge, your loyalty earns you extra miles. Get in touch for more information.

Contact us

Factors that affect your EV charging speed:

vehicle charging capabilities

Vehicle charging capabilities

Each EV has a different maximum charge speed based on its make and model. Refer to the car manual to determine the maximum charging rate.

batteries current state of charge

Current state of charge

When the battery level is below 20% or above 80%, the vehicle automatically reduces charging speed to protect battery health.

battery temperature

Battery temperature

A warm battery charges more efficiently. If the battery is cold, it must warm up before reaching optimal charging speed.

ambient temperature

Ambient temperature

Below 20°C: Charging may take longer as energy is used to warm the battery first.

Above 25°C: Charging may slow down as energy is redirected to cool the battery.

Prime Charge APP

In just a few taps…

Station Locator
Find nearby charging stations with real-time availability.

Charging status and notifications
Track charging progress and receive alerts.

Payment and subscription management
Pay for charging sessions and manage optional memberships.

Generating VAT invoices
Access detailed invoices for business or tax purposes.

Chat with our dedicated 24/7 support team
Get real-time assistance anytime, anywhere for charging guidance.

Leave feedback to help improve our service
Share your experience to enhance charging efficiency and user experience.

Prime Charge App

FAQS

What is the difference between AC and DC?
AC and DC chargers differ in speed and function. AC charging is considered ‘fast’ and typically ranges from 7.4kW to 49kW, but it takes longer to charge a vehicle since the car must convert AC to DC internally. DC charging, starting at 50kW and above, delivers power directly to the battery, significantly reducing charging time.
How do I find my nearest charge point?
Find your nearest charge point using the Prime Charge interactive map, or via other service providers such as Zapmap and Electroverse.
How much is it to charge?

Fast chargers are priced at £0.55 per kWh, while rapid and ultra-rapid chargers are priced at £0.69 per kWh.

Can I pay via contactless?
Yes, all of our chargers are equipped with contactless card readers—no need for RFID cards.
Is is essential to download the app?
No, the app is not required—you can charge your car without it. However, downloading the app gives you access to additional features, such as real-time charger availability, payment history, and charging session tracking, making your experience even smoother.
Is there an overstay charge?
Yes, there is an overstay charge of £10 for every 30 minutes beyond your session time.
How do I contact you for help?
Chat with us via the app, call us on X, or visit our ‘contact us’ page to leave your details—we’ll get back to you as soon as possible.
Where can I find my VAT invoices?
Download our app and sign up for an account to receive digital invoices, or request one by emailing info@prime-charge.co.uk with the date, time, site, and cost of your charging session.